Support

We try to reply within 1–2 working days.

Common troubleshooting

A recipe URL won’t import

Settle reads structured recipe data (JSON-LD schema.org/Recipe) embedded in the page. Most major recipe sites publish this and import works first time. If a paste fails:

1. Try a different URL on the same site - some sites only emit recipe data on the recipe detail page, not the category or homepage.
2. Check your internet connection. The first fetch needs to be online; FODMAP flagging itself is offline.
3. Some sites (especially social-only ones like TikTok or Pinterest pins) don’t expose recipe structured data. Use the original blog post URL the pin links to.
4. If the site is one you’d expect to work, email us the URL and we’ll investigate.

A FODMAP flag looks wrong

Settle’s FODMAP database is the same one used by GutLedger, refined over time from Monash University data. If a flag looks off:

• The flag is on the raw ingredient name, not the prepared dish. Garlic-infused oil might flag as High for garlic even though the actual FODMAP load is Low - that’s a limitation of ingredient-line flagging.
• Portion size matters in real FODMAP advice but Settle does not weigh portions; treat the flag as a heads-up, not a verdict.
• If you’ve found a genuine mis-flag, email us the ingredient text and the expected level and we’ll update the database.

I paid for Pro but it didn’t unlock

Pro is tied to the app-store account that made the purchase (Apple ID on iOS, Google account on Android):

1. Open Settle → Settings → Settle Pro → tap Restore purchases.
2. Make sure the App Store (iOS) or Play Store (Android) is signed in to the same account used for the purchase.
3. If the payment shows as pending, wait up to 24 hours - some card checks take time.
4. Still stuck? Email us with your store order number (Play Store orders start “GPA.”; App Store receipts arrive from Apple) and we’ll help unlock it.

Send to ListLedger doesn’t do anything

The one-tap shopping export needs ListLedger installed on the same device. Settle hands the ingredient list over via a deeplink (settle://):

• Install ListLedger from the same store you got Settle from.
• Open Settle, go to Plan, tap Send to ListLedger. ListLedger should pop up showing the ingredient preview.
• If nothing happens, force-close both apps and try again. On Android, also check that ListLedger is set as the default handler for the listledger:// scheme (it normally is).

Household sync isn’t syncing

Household sync is opt-in and uses Settle’s sync backend to share recipes and plans between two phones in the same house. If sync isn’t working:

1. Both phones need internet to sync, but plans and recipes are still usable offline once they’ve been pulled.
2. Settings → Household - both phones should show the same household name.
3. If a phone never joined, re-share the join code and have it rejoin.
4. If still stuck, email us with the approximate time of the last successful sync.

I want to delete everything

To completely remove your Settle data:

1. On device: Settings → Clear all data wipes the local recipe library, plans, and settings. Uninstalling also removes everything.
2. From a household: Settings → Household → Leave household. If you hosted the household, tap Delete household instead - this removes the shared data from the sync server too.
3. Full server wipe: if you want us to remove any remaining data on the backend, email us from the account associated with your Pro purchase and we’ll handle it.

Feature requests & feedback

Settle is built by one person, and every feature request is read. If you’ve got an idea that would make planning meals around your gut easier, I want to hear it.

Email: settle@cyber-jack.uk

Useful links

• Privacy Policy
• Terms of Service
• Settle on Google Play
• GutLedger (companion symptom diary)
• ListLedger (companion shopping list)